I was a former client a couple of years ago but moved on when work obligations took me out of the area and my then stylist left to be a full-time mom (Laura cut my hair and she was AMAZING with natural curls---a sorceress with shears!). But I digress. Rewind to last month:
I suffered a MAJOR hair catastrophe at the hands of a colorist at another salon: too much bleach left on for too long, super hot roots, severe bleeding, uneven color...you name it. Suffice to say I wanted Karen Elson and got the bastard offspring of Strawberry Shortcake & Beaker from the Muppets.*
2 days later:I called Christiaan's in tears, explained the situation to Ebony, the receptionist, and requested their best corrective colorist STAT. She gave me a patient listening ear and recommended Amanda. Amanda PERSONALLY contacted me later THE SAME DAY to discuss what happened and we scheduled an appointment ASAP.
When I arrived at the salon, Amanda immediately greeted me and showed me upstairs to discuss the correction. I again explained what happened and she listened, examined my hair, asked what I wanted for a final result and EXPLAINED the process for correction. Throughout the process, Amanda was the consummate professional: knowledgeable, skilled, confident, & client-oriented, answering my every question. After 3+ hours (and no sign of tiring!), I left not only looking GREAT, but most importantly feeling 1000% percent better knowing I was in the hands of such a talented stylist.**
And while I wish the circumstances for my return to Christiaan's had been different, I believe everything happens for a reason. My hair catastrophe inevitably led me back to Christiaan's and to Amanda (who gave me this fierce Dark Mod look a la Vidal Sassoon, btw), so in retrospect it was all worth it because this salon simply has THE BEST stylists around.
*While I will not be returning to said unnamed salon, the owner was completely apologetic and was 100% ABOVE BOARD in handling the matter: a 100% refund no questions asked, free Brazilian Blowout products, and gift certificates.
**Also, for a FABULOUS blow-out and flat iron see Melissa. She's super-organized, efficient, and thorough. Mine lasted a solid 3 days (perhaps longer if I didn't wash it or in the alternative if I used a dry shampoo)!! AND she's super-cute to boot!